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C-Level Management

Mauricio Santos

Mauricio Santos is the Director, IT & Digital Transformation – CIO of Arca Continental.

Prior to Arca, Santos was the CIO of Heineken Mexico, the largest operating company in the Heineken group. Based in Monterrey, Mexico, he led the IT digital transformation strategy and business alignment for the 16,000+ employee division. Before joining Heineken, he led the IT Management function at Whirlpool Mexico, commercial and manufacturing division of the appliance corporation based in Benton Harbor, Michigan. Before Heineken, Santos held several roles at Neoris Consulting, one of the largest IT consulting firms in Latin America. From 2005 to 2008 he was dedicated to large SAP implementations for CEMEX, in more than 15 countries in Europe. Later in 2008, he helped Neoris to develop the Nearshore Services business, managing contracts with global firms such as AMD, Lowes, ATS, and Ryder Logistics.

Santos has written several articles about application services management, and how to transform a traditional IT operation into an optimized service-based model.

He received his bachelor’s degree from the Monterrey Institute of Technology (ITESM) and his master’s in Business Management at the IPADE Business School.

Santos completed his most recent technology management studies during 2018, at IMD and EPFL, in Switzerland.

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